Our Complaints Procedure

Here at The Offerton we place great emphasis on meeting and whenever possible, exceeding our patient’s expectations. We try to ensure that all patients are pleased with their experience of our service and we take any concerns a patient may have very seriously. 

If you have a concern regarding any aspect of your care, please let us know. We will do all that we can to resolve your concern to your satisfaction both promptly and professionally. 

Our aim is to respond to patients’ concerns in a caring and sensitive way.

If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. Please address all complaints to your dentist.  If we cannot resolve your complaint immediately it will be acknowledged in writing within 3 working days and we aim to provide a full response within 10 working days.

If your dentist is unavailable, we will take brief details about the complaint and let you know when you can talk to a suitable team member as soon as possible.

Should the complaint need to be investigated, this may take longer than 10 working days, in which case you will be informed about the reason for the delay, the progress of the investigation and the proposed date it will be completed.

When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you.

We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.

Contacts

For NHS treatments you can make a complaint to: Stockport NHS GM: please call 0161 426 9900, email gmicb-sto.contactus@nhs.net

If you are still unhappy about your NHS compliant, you can contact the Parliamentary Health Ombudsman: please call 0345 015 4033 or visit www.ombudsman.org.uk

For private dental treatment you can contact the Dental Complaints Service by calling 0845 612 0540 or visiting www.dentalcomplaints.org.uk